SHIPPING & DELIVERY POLICY

At Sexy Smooth Wax, we strive to provide efficient shipping and delivery services for our customers. Please take a moment to review our policy:

SHIPPING TIMELINE:

  • All orders placed before 1:00 p.m. EST, Monday to Friday, will be shipped within 24-48 hours, unless there is a fraudulent warning or shipping address error.
  • It is crucial for customers to ensure the accuracy of their provided information during the ordering process. If any information is incorrect, your order will not be able to leave the warehouse. Kindly triple-check your shipping address and phone number before finalizing your order.
  • Orders placed after 1:00 p.m. EST will be processed on the following business day. Please note that orders placed on Fridays after 1:00 p.m. EST will be processed on the next business day (Monday), as weekends are not counted as shipping days.
  • We do not ship orders during weekends or holidays. If you place an order over the weekend, it will be treated as if it were placed on the next business day.

TRACKING & CONFIRMATION:

  • All shipments come with real-time tracking and verified tracking numbers, enabling you to monitor your items 24/7 with delivery confirmation.
  • Depending on the shipping option you select during checkout, orders are shipped via UPS or USPS. Once shipped, tracking information may take a few hours to update. Rest assured, you will receive a shipping confirmation once your order has been dispatched.

IMPORTANT NOTICE:

  • During sales and high season, shipping delays are expected due to the high volume of orders received. We recommend planning your orders ahead of time to ensure timely delivery.
  • While we strive to process orders as quickly as possible, please note that all orders are processed within 24-48 hours. Although we may occasionally ship sooner if the order volume is low, this cannot be guaranteed. It is essential to consider processing times when placing your order.

If you have any further questions or concerns regarding our shipping and delivery policy, please don't hesitate to contact us. We appreciate your understanding and look forward to serving you with exceptional products and services.

 

 

SECURE DELIVERY LOCATION - Sexy Smooth Wax

At Sexy Smooth Wax, we prioritize the secure delivery of your parcels. We kindly request your attention to the following guidelines:

  1. RESPONSIBILITY FOR RECEIVING SHIPMENTS:
  • It is the customer's responsibility to ensure the secure receipt of their parcels.
  • Once the parcel has been delivered to your specified location, the security of the package cannot be guaranteed.
  • If you are unable to receive the parcel in person or provide a secure mailbox or locker for delivery, neither Sexy Smooth Wax nor the shipping carriers can be held liable for any loss or damage that may occur.
  1. ENSURING SECURE RECEIPT:
  • We strongly encourage you to arrange for a secure delivery location where someone can receive the parcel in person.
  • If you cannot be present to receive the package, consider authorizing a trusted person to accept it on your behalf.
  • Alternatively, you can provide instructions for the carrier to leave the package in a secure area specified by you, such as a locked mailbox or locker.

Ensuring the secure receipt of your parcels is crucial to safeguarding your order. By adhering to these guidelines, you can help minimize any potential risks or issues associated with the delivery process.

If you have any further questions or concerns regarding the secure delivery of your parcels, please feel free to contact us. We appreciate your cooperation in maintaining a safe and reliable delivery experience.

 

 

INTERNATIONAL SHIPPING - Sexy Smooth Wax

We are thrilled to offer international shipping for our customers worldwide. Please review the following information regarding international orders:

  1. INTERNATIONAL DUTY FEES:
  • Please note that international duty fees, taxes, or customs charges are not included in the order total.
  • It is the customer's responsibility to be aware of and pay any applicable duty fees or customs charges imposed by their country's customs department.
  • We recommend contacting the Customs department of your country to determine the specific fees or charges that may apply to your order.
  1. INQUIRIES AND ASSISTANCE:
  • For detailed information regarding international shipping rates, delivery times, or any other inquiries related to shipping to your country, please email us at Sales@SexySmoothWax.com.
  • Our dedicated team will be delighted to assist you with any questions or concerns you may have regarding international shipping.

We value our international customers and want to ensure a smooth and transparent shipping experience. By being aware of and complying with your country's customs regulations, you can enjoy our products without any unnecessary delays or issues.

If you have any further questions or require assistance with international shipping, please do not hesitate to contact our Sales team at Sales@SexySmoothWax.com. We are here to provide the information and support you need for a seamless international shipping process.

 

 

CANCELED ORDERS - Sexy Smooth Wax

At Sexy Smooth Wax, we understand that circumstances may arise where an order needs to be canceled. Please take note of our cancellation policy:

  1. CANCELLATION FEE:
  • If an order is placed in error and canceled before fulfillment, a cancellation fee of 25% of the order value will be charged.
  • This fee covers the costs incurred by Sexy Smooth Wax from our merchant provider, as well as our internal processing costs.
  • The cancellation fee applies to orders canceled for any reason, including instances where the credit card provided needs to be changed.
  1. LIMITATIONS ON CANCELLATION:
  • Once an order has been assigned a tracking number and has left our warehouse, it becomes difficult to cancel the shipment.
  • Unfortunately, we will not be able to accommodate cancellation requests for orders that have already been shipped.

We aim to provide transparency and clarity regarding canceled orders. The cancellation fee helps offset the expenses incurred during the order processing and ensures a fair balance of costs for both parties involved.

If you have any further questions or concerns regarding the cancellation of an order, please reach out to our customer support team. We are here to assist you to the best of our abilities.

 

 

SHIPPING CARRIERS HOLIDAY SCHEDULE - Sexy Smooth Wax

Please be aware that shipping carriers have designated holidays throughout the year where there is no mail delivery and post offices are closed. We kindly provide you with the following holiday schedule for your reference:

  • New Year's Day: Friday, Jan. 1
  • Martin Luther King Jr. Day: Monday, Jan. 18
  • Presidents Day/Washington's Birthday: Monday, Feb. 15
  • Memorial Day: Monday, May 31
  • Independence Day: Monday, July 5 (observed, because July 4 falls on a Sunday)
  • Labor Day: Monday, Sept. 6
  • Columbus Day: Monday, Oct. 11
  • Veterans Day: Thursday, Nov. 11
  • Thanksgiving: Thursday, Nov. 25
  • Christmas: Saturday, Dec. 25

During these holidays, there will be no shipping services available, and post office closures may affect the processing and delivery times of your orders.

We advise considering these holidays when planning your orders to ensure timely delivery. If you have any questions or concerns regarding the holiday schedule and its impact on your shipments, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any necessary information.

Thank you for your understanding, and we wish you a wonderful shopping experience with Sexy Smooth Wax.

 

SHIPPING INQUIRIES / CUSTOMER SERVICE CONTACT - Sexy Smooth Wax

We understand that you may have questions or concerns about your shipment, such as tracking updates, delays, or delivery issues. Please review the following information regarding our response time and the best approach to address your shipping inquiries:

RESPONSE TIME FOR SHIPPING INQUIRIES:

To maintain our competitive prices, we kindly ask for your understanding regarding our response time for shipping inquiries.

We will not be able to respond to any inquiry about shipments within 7 BUSINESS DAYS of the estimated delivery date.

This approach allows us to focus on efficient order processing and minimize overhead costs.

Rest assured that 99.9% of our shipments are successfully delivered, even if not always within the estimated delivery date.

THIRD-PARTY CARRIER RESPONSIBILITY:

Please note that Sexy Smooth Wax is not directly involved in the delivery or shipping process of your items.

We rely on third-party carriers to handle the transportation and delivery of your packages.

For the most accurate and efficient assistance, we encourage you to directly communicate with your delivery person or neighbors.

Speaking with them can often provide valuable insights and help locate your package successfully. We highly recommend this "life hack."

CONTACTING CUSTOMER SERVICE:

If you still require assistance after 7 Business Days from the estimated delivery date, you can email us at shipping@sexysmoothwax.com.

We are committed to providing a timely response and will reply within 1 Business Day.

Please note that this response time may be extended within 10 Business Days of any Federal Holiday.

We appreciate your patience and cooperation as we strive to assist you effectively.

We value your satisfaction and are dedicated to providing excellent customer service. If you have any further questions or concerns, please do not hesitate to contact our customer support team.

Thank you for choosing Sexy Smooth Wax. We are here to ensure your shipping experience is as smooth as possible.

 

 

 

 

SHIPPING OPTIONS - Sexy Smooth Wax

We offer various shipping options to meet your needs. Please review the following details for our shipping options:

  1. SHIPPING TIMELINE:
  • Orders placed after 1:00 p.m. on Friday will be shipped on the following business day.
  • It is essential to verify that your shipping address is accurate during the checkout process, as we cannot be held responsible for lost items due to incorrect addresses.
  1. SHIPPING METHODS:
  • Priority Mail: Choose this option for expedited delivery, typically within 2-3 business days.

IMPORTANT NOTICE:

  • Orders placed on weekends (Saturday or Sunday) or holidays will be processed and shipped on the next business day.
  • We do not ship orders on weekends or holidays.

We strive to ensure prompt and reliable shipping for all our customers. If you have any further questions or require assistance with your shipping options, please feel free to contact our customer support team. We are here to provide the information and support you need for a seamless shipping experience.

Thank you for choosing Sexy Smooth Wax. We appreciate your business!

 

 

SHIPPING TO PO BOXES AND APO/FPO ADDRESSES - Sexy Smooth Wax

Please note that we are unable to ship to P.O. Box addresses and/or APO or FPO addresses. We apologize for any inconvenience this may cause.

To ensure the successful delivery of your order, we kindly request that you provide a physical address for shipping purposes. If you have any questions or require further assistance regarding shipping to alternative addresses, please don't hesitate to contact our customer support team. We are here to help find the best solution for your specific shipping needs.

Thank you for your understanding and support.

 

 

 

 

 

 

TRACKING YOUR ORDER - Sexy Smooth Wax, LLC

At Sexy Smooth Wax, we strive to provide you with a seamless tracking experience for your orders. Please take note of the following information:

  1. TRACKING NOTIFICATION:
  • Sexy Smooth Wax, LLC will send you an email update containing your tracking number.
  • All orders are provided with a verified tracking number and a corresponding tracking link.
  • Please allow a few hours for the tracking information to update in the system.
  1. CONTACTING THE COURIER:
  • If you encounter any issues with your tracking number or package delivery, we kindly request that you contact the courier directly.
  • Sexy Smooth Wax, LLC does not have direct control over the courier trucks once the package leaves our facility.
    • For inquiries or assistance, please reach out to the respective courier using the contact information below:
    • USPS: 1-800-275-8777
    • UPS: 1-800-742-5877

We value your satisfaction and want to ensure that you have access to the most accurate and up-to-date tracking information. If you have any further questions or require additional support, please don't hesitate to contact our customer service team. We are here to assist you.

Thank you for choosing Sexy Smooth Wax, LLC. We appreciate your trust in our products and services.

 

 

SHIPPING TERMS & CONDITIONS - Sexy Smooth Wax, LLC

At Sexy Smooth Wax, we are committed to ensuring accurate and reliable shipping. Please carefully review the following terms and conditions that govern our shipping process:

SHIPPING ADDRESS:

  • It is essential that you provide the correct delivery address during the order placement.
  • We cannot make changes to the shipping address after the purchase has been made.
  • Please triple-check the shipping address provided in your transaction to avoid any delivery issues.

RESPONSIBILITY FOR ACCURATE INFORMATION:

  • You bear the responsibility of providing accurate information during the order placement.
  • Any mistakes or errors in the mailing address that result from your input are not the responsibility of Sexy Smooth Wax, LLC.
  • To prevent any complications or delays, please meticulously review and verify all information before finalizing your order.

FRAUD PREVENTION:

  • Orders flagged with fraud alerts will not be shipped until all details and information have undergone thorough verification.
  • This is an integral part of our fraud prevention system, which is implemented to safeguard all parties involved.
  • We sincerely appreciate your understanding and cooperation as we prioritize the security and integrity of our transactions.

If you have any questions or concerns about our shipping terms and conditions, please do not hesitate to contact our customer support team. We are here to provide the necessary assistance and ensure a seamless shipping experience for you.

Thank you for choosing Sexy Smooth Wax, LLC. We deeply appreciate your trust in our products and services.

 

 

PRODUCTS LOST, STOLEN, OR DAMAGED - Sexy Smooth Wax, LLC

At Sexy Smooth Wax, we prioritize the timely and secure delivery of your orders. However, there are instances beyond our control that may affect the performance of shipping carriers. Please review the following information:

UNFORESEEN EVENTS AND SHIPPING CARRIER PERFORMANCE:

While we make every effort to ensure prompt and undamaged delivery, we cannot guarantee the performance of shipping carriers.

Unforeseen events and other factors may occasionally impact the carriers' ability to fulfill their obligations and deliver your package on time.

In such rare cases, neither Sexy Smooth Wax, LLC nor the shipping carrier can be held responsible for stolen packages left at your front door.

It is your responsibility to provide a safe and secure shipping address.

DELIVERY CONFIRMATION AND TRACKING:

We provide delivery confirmation for all orders within the U.S., offering notifications when the package is sent and successfully delivered.

Real-time tracking is available with our delivery confirmation, enabling you to monitor the progress of your package.

LIABILITY FOR LATE OR LOST PACKAGES:

Sexy Smooth Wax, LLC cannot be held liable for late or lost packages once they have been shipped with a tracking number and marked as delivered by the carrier.

Refunds for shipping charges cannot be provided in such circumstances.

If you experience a late or lost package, please file a claim directly with the carrier via their respective websites.

It's important to note that the majority of our orders are delivered on time and do not encounter any issues.

SECURE DELIVERY LOCATION IS THE CUSTOMER'S RESPONSIBILITY:

Ensuring the secure receipt of your shipments is your responsibility.

We kindly request that you take appropriate measures to receive your packages securely.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to assist you throughout the shipping process.

Thank you for choosing Sexy Smooth Wax, LLC. We sincerely appreciate your business and trust in our products.

 

 

HOW TO FILE A CLAIM IF YOUR PACKAGE IS LOST, STOLEN, OR DAMAGED - Sexy Smooth Wax, LLC

At Sexy Smooth Wax, we strive to ensure a smooth shipping experience for our customers. In the unfortunate event that your package is lost, stolen, or damaged, please follow the instructions below to file a claim:

COVID-19 SHIPPING DELAYS:

Due to the ongoing COVID-19 pandemic, global carriers such as UPS and USPS may experience longer shipping delays than expected. Rest assured, we will ship your package promptly with the carrier selected at checkout.

However, please understand that Sexy Smooth Wax, LLC cannot guarantee the performance of any carrier or accept responsibility for any carrier delays, packages delivered to incorrect addresses, or lost or damaged packages.

FILING A CLAIM:

If your package is delivered to an incorrect address, lost, stolen, or damaged, please take the following steps:

  1. Contact the shipping carrier directly:
  • For UPS, call 1-800-742-5877 or visit their website at www.ups.com.
  • For USPS, call 1-800-275-8777 or visit their website at www.usps.com.
  • They will guide you through the process of filing a claim.
  • Provide all necessary information:
  • When filing a claim, be prepared to provide details such as your tracking number, shipping address, and a description of the issue.
  • Follow the instructions provided by the shipping carrier to complete the claim process.
  • Keep records and documentation:
  • It's important to keep records of your conversations with the shipping carrier, including any claim reference numbers or case IDs provided.
  • Retain any documentation related to your shipment, such as shipping labels, invoices, or photographs of damaged items.

We apologize for any inconvenience this may cause, but your understanding is greatly appreciated as we work to provide the best shipping experience possible.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to assist you.

Thank you for choosing Sexy Smooth Wax, LLC. We value your business and strive to ensure your satisfaction with our products and services.

 

 

BROKEN, DAMAGED, INCORRECT, OR MISSING ITEMS INSIDE MY BOX - Sexy Smooth Wax, LLC

At Sexy Smooth Wax, we strive to ensure your order is delivered on time and in pristine condition. However, there are instances beyond our control that may impact the performance of shipping carriers. Please review the following guidelines regarding broken, damaged, incorrect, or missing items inside your box:

UNFORESEEABLE EVENTS AND SHIPPING CARRIER PERFORMANCE:

While we make every effort to ensure the safe delivery of your order, we cannot guarantee the performance of shipping carriers.

Unforeseeable acts of nature and other factors may occasionally arise that are beyond our control.

In the event that you receive your box and discover broken or damaged items, please take the following steps:

  1. Preserve the items and packaging:
  2. Place all the items back in the box in the same condition as they arrived.
  3. It is important not to discard the damaged merchandise, as it is needed for the exchange process.
  4. Contact us immediately:
  5. Call us immediately to request a Return Label for the damaged items.
  6. We require the damaged merchandise for inventory control purposes, and we ask that you do not throw it away.

CLAIMS FOR MISSING, INCORRECT, OR DAMAGED ITEMS:

You have 10 days from the date of delivery to make any claims regarding missing, incorrect, or damaged items inside your box.

Please inspect your order upon delivery and notify us immediately if any problems arise.

Unfortunately, if you contact us after the 10-day period, we will not be able to assist you further.

RETURNED ITEM RESPONSIBILITY:

Please note that no refunds or exchanges will be provided if any of the returned items are lost or missing.

It is crucial to ensure that all returned items are properly packaged and returned to us securely.

We apologize for any inconvenience this may cause, but your understanding and adherence to these guidelines are greatly appreciated.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to assist you.

Thank you for choosing Sexy Smooth Wax, LLC. We value your satisfaction and strive to provide you with the best products and services.

 

 

 

DELIVERED BUT NOT DELIVERED - Sexy Smooth Wax, LLC

At Sexy Smooth Wax, we are committed to providing a seamless shipping experience. In the event that the tracking information confirms delivery to your address but you have not received your order, please follow the instructions below:

DELIVERY CONFIRMATION:

We include Delivery Confirmation on every order to ensure the accurate tracking and delivery of your package.

If the tracking information indicates that your order has been delivered to your address but you have not received it, we advise contacting the courier directly for further assistance.

ACCOUNTABILITY FOR DELIVERED PACKAGES:

Please understand that Sexy Smooth Wax, LLC cannot be held accountable for packages once the tracking information confirms delivery to your specified address.

In some cases, carriers may mark a package as "Delivered" while it is still in the "Out for Delivery" stage. We recommend checking for any "Delivery Attempted" notifications left by the carrier, as they may be attempting to reach you to deliver your package.

REJECTED PACKAGES AND INCORRECT ADDRESSES:

Packages that are rejected or unable to be delivered due to an incomplete or incorrect address will be returned to our warehouse.

If your package is returned for any of the aforementioned reasons, you will be responsible for the re-shipping charges.

RESPONSIBILITY FOR DELIVERY ADDRESS:

When selecting a delivery address, it is the customer's responsibility to ensure that the package can be safely delivered and that someone will be available to receive it.

We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation as we work to address any delivery-related concerns.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to assist you throughout the shipping process.

Thank you for choosing Sexy Smooth Wax, LLC. We value your satisfaction and are dedicated to providing you with exceptional products and services.

 

 

FRAUD PREVENTION - Sexy Smooth Wax, LLC

At Sexy Smooth Wax, we prioritize the safety and security of our customers' online transactions. We want you to have peace of mind when making a purchase with us. Please review the following information regarding our fraud prevention measures:

SECURE PAYMENT PROCESSING:

Sexy Smooth Wax, LLC is proud to be Level 1 PCI DSS compliant, ensuring the highest level of security for online payment processing.

We work diligently to protect the safety and security of our customers' personal and financial information.

FRAUD DETECTION AND VERIFICATION:

To maintain the integrity of our business and protect against fraudulent activity, we conduct thorough checks on all orders.

These checks are performed at our discretion and involve various levels of research.

In cases where we are unable to verify the payment information provided, we will communicate the necessary steps to proceed with the order process.

ADDITIONAL INFORMATION REQUESTS:

In certain situations, we may require additional information to ensure the legitimacy of the order.

This information may include, but is not limited to, a photo ID, passport, or additional payment details.

We understand that these requests may seem unusual, but they are made to protect both our customers and our business.

We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation in providing the requested information.

Rest assured that any personal information shared with us will be handled with the utmost confidentiality and used solely for verification purposes.

If you have any questions or concerns regarding our fraud prevention measures or require further assistance, please do not hesitate to contact our customer support team. We are here to provide you with the support you need.

Thank you for choosing Sexy Smooth Wax, LLC. We are dedicated to ensuring a secure and enjoyable shopping experience for our valued customers.